Terms of Service

Terms and Conditions for SHOP STOP

In these conditions, "we", "us", and "our" refer to SHOP STOP. trading as SHOP STOP. "You" and "your" refer to the customer who places an order with us.

We reserve the right not to accept any order. Once your order is accepted by us, a contract will come into force on the terms and conditions set out here.

We will try to deliver your goods as soon as practicable. You should inform us as soon as possible if you do not receive your goods within one week of placing your order or within one week of any estimated delivery date we provide. Please note that any dates quoted by us for delivery are estimates only. If we are unable to deliver your goods within 30 days of your order, you may cancel your order and receive a full refund for those goods.

Upon receipt of the goods, you should inspect them as soon as possible and inform us within 10 days of receipt if there are any issues. If possible, please retain all packaging until you are satisfied with the goods. You will be responsible for any loss or damage to the goods that occurs after they have been delivered to you. Nothing in this clause shall prejudice the rights of the customer under this agreement.

We require payment in full for the goods before dispatch unless otherwise agreed in writing. If you have an account with us, we may, at our discretion, allow you to make payment in full within 30 days of our invoice.

Details of our delivery charges and methods of payment for goods are provided in the relevant sections of our sales documentation.

Any overdue payments will bear interest at a rate of 2% per annum above the base rate of HSBC Bank plc from the date payment was due until the date of actual payment.

All goods supplied will remain our property until payment for them has been received in full, including all delivery charges. If you sell the goods, you agree to hold the sale proceeds upon trust for us until we have been paid in full.

Every effort is made to ensure our prices and descriptions are accurate at the time of going to press. If an error is found or if manufacturer prices or products change, we will inform you as soon as possible and offer you the option of canceling your order or reconfirming your order with the revised price or product. We are under no obligation to provide goods to you at an incorrect (lower) price if the pricing error is obvious and could reasonably have been recognized by you as such.

The information and advice in our sales documentation is for general guidance purposes only. You are responsible for determining whether it applies to your particular situation. In particular, please read all manuals and safety instructions provided with our goods and follow them carefully.

You can cancel your order for any reason and receive a full refund at any time before you receive the goods, or within 7 working days after receiving the goods. A working day is any day other than weekends and public holidays. To cancel your order, you should write to us within that time at the address provided in Clause 1.

If you have already received the goods:

• You can only exercise this right to cancel if the goods are still in a re-saleable condition and you have retained the packaging.
• You must return the goods to us at your own cost to the address in Clause 1 (unless we are at fault, in which case we will arrange collection).
• You must take care to ensure the goods are not damaged in the meantime.
• If you do not return the goods as required, we may charge you the costs of recovering them.

This right to cancel does not apply to audio or video recordings or computer software which has been unsealed, or goods made to your specifications or clearly personalized, or goods which are liable to deteriorate or expire rapidly, or which by their nature cannot be returned.

You may return goods for a credit or exchange in accordance with our published Return Policy. In case of a conflict between these terms and conditions and the Return Policy, these terms and conditions shall prevail.

We will not be liable for any delay in delivering the goods due to events or circumstances beyond our reasonable control or for any business losses.

Nothing in these conditions will limit our liability in cases of fraudulent misrepresentation, negligence causing personal injury or death, or defective products causing personal injury, death, or damage to non-business property.

If we fail to enforce any of these conditions, it does not mean that we have waived any of our rights. We retain the right to enforce any of these conditions at any time.

This particular clause only applies if you are purchasing goods from us for trade, business, or professional purposes and are not classified as a consumer under UK consumer protection legislation. If you are such a business customer, Clause 11 will not apply, we will not be liable for consequential loss, and, subject to Clause 15, our maximum liability shall be limited to the price of the goods.

Nothing in these conditions affects your statutory rights as a consumer. You may obtain information about your statutory rights from your local Trading Standards Department or Citizens Advice Bureau.

If you are a consumer outside the United Kingdom, Clause 6 shall not apply, and you will be supplied with separate terms relating to export sales.

These conditions are governed by English law.